Oil Change June 16th

1. True/ False. Costa Oil DOES NOT top off brake fluid.

2. Yes or No. Should you provide the customer with a brochure for the services?

3. Why do we communicate back and forth during service?

4. Is sense of urgency a spotlight behavior for customers?

5. What additional info is needed for fleet vehicles?

6. True/False. All fluid checks should be performed in the exact order for purposes of ensuring consistency.

7. Select the correct answer. When doing a light inspection, which of these should be checked?

8. True/False. Do not remove the air filter on cars that have less than ten thousand miles.

9. Before adding transmission fluid, you should:

10. Which of these SHOULD YOU DO when installing wiper blades?