1. True/ False. Costa Oil DOES NOT top off brake fluid.
2. Yes or No. Should you provide the customer with a brochure for the services?
3. Why do we communicate back and forth during service?
4. Is sense of urgency a spotlight behavior for customers?
5. What additional info is needed for fleet vehicles?
6. True/False. All fluid checks should be performed in the exact order for purposes of ensuring consistency.
7. Select the correct answer. When doing a light inspection, which of these should be checked?
8. True/False. Do not remove the air filter on cars that have less than ten thousand miles.
9. Before adding transmission fluid, you should:
10. Which of these SHOULD YOU DO when installing wiper blades?
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