Oil Change June 16th


1. True/ False. Costa Oil DOES NOT top off brake fluid.


2. Yes or No. Should you provide the customer with a brochure for the services?


3. Why do we communicate back and forth during service?


4. Is sense of urgency a spotlight behavior for customers?


5. What additional info is needed for fleet vehicles?


6. True/False. All fluid checks should be performed in the exact order for purposes of ensuring consistency.


7. Select the correct answer. When doing a light inspection, which of these should be checked?


8. True/False. Do not remove the air filter on cars that have less than ten thousand miles.


9. Before adding transmission fluid, you should:


10. Which of these SHOULD YOU DO when installing wiper blades?


Question 1 of 10