Oil Change June 16th

1. True/False. Do not remove the air filter on cars that have less than ten thousand miles.

True

False

2. Select the correct answer. When doing a light inspection, which of these should be checked?

Bumper

Interior

Headlights

Hood

3. Which of these SHOULD YOU DO when installing wiper blades?

Touch the rubber portion of blade.

Use excessive force

Pry the wiper blades off.

Test new wiper refills or blades by asking the guest to press the wash button during zoom.

4. Is sense of urgency a spotlight behavior for customers?

Yes

No

5. True/ False. Costa Oil DOES NOT top off brake fluid.

True

False

6. Before adding transmission fluid, you should:

Ask for guest to pop the hood.

Take off the tires.

Take a break.

7. True/False. All fluid checks should be performed in the exact order for purposes of ensuring consistency.

True

False

8. What additional info is needed for fleet vehicles?

Fleet card or booklet.

Keys

SS card

9. Why do we communicate back and forth during service?

Just for fun.

Too quiet.

Accuracy and safety

10. Yes or No. Should you provide the customer with a brochure for the services?

Yes

No