Oil Change June 16th


1. Select the correct answer. When doing a light inspection, which of these should be checked?


2. True/False. Do not remove the air filter on cars that have less than ten thousand miles.


3. Yes or No. Should you provide the customer with a brochure for the services?


4. Is sense of urgency a spotlight behavior for customers?


5. True/ False. Costa Oil DOES NOT top off brake fluid.


6. True/False. All fluid checks should be performed in the exact order for purposes of ensuring consistency.


7. Why do we communicate back and forth during service?


8. Before adding transmission fluid, you should:


9. What additional info is needed for fleet vehicles?


10. Which of these SHOULD YOU DO when installing wiper blades?


Question 1 of 10