1. True/False. Do not remove the air filter on cars that have less than ten thousand miles.
2. Before adding transmission fluid, you should:
3. True/False. All fluid checks should be performed in the exact order for purposes of ensuring consistency.
4. What additional info is needed for fleet vehicles?
5. Yes or No. Should you provide the customer with a brochure for the services?
6. True/ False. Costa Oil DOES NOT top off brake fluid.
7. Which of these SHOULD YOU DO when installing wiper blades?
8. Why do we communicate back and forth during service?
9. Select the correct answer. When doing a light inspection, which of these should be checked?
10. Is sense of urgency a spotlight behavior for customers?
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