1 – Introduction To Costa Oil – 10 Minute Oil Change

In this course you will learn Who we are as a company, What our goal is in this business and How we plan to make a difference in the Quick Lube industry.

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2 – Management (Floor Control, Safety and More)

This Course will teach you techniques and best practices for managing a Costa Oil Franchise. Here you will find information on Floor Control within your store and also Safety guidelines for your daily operations.

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3 – In-Store Operations

In this course you will learn how to perform recommended In-Store Operations for your Costa Oil Franchise, including Daily routines and operations, Staff responsibilities, Cleaning protocols, Inventory ordering and management, Specialty tools, and Audits.

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4 – Software and Point of Sale Training

This course includes an overview of Timestation and Gusto for employee time tracking and payroll, and an introduction to Square Point-of-Sale for managing sales and products.

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5 – Marketing, Customer Satisfaction, and Monitoring

in this course we will discuss how to market your business to draw in more customers, including Grand Opening and ongoing marketing efforts. We will discuss the different types of marketing you can use, using Google and Facebook to market the Costa Oils brand, and monitoring reviews from customers.

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6 – Bookkeeping, KPI, Hiring and Recruiting

In this course you will learn about using QuickBooks for all of your bookkeeping needs for your franchise, as well as what your Key Performance Indicators (KPI) are and how to hone in on them for customer retention. Lastly we will talk about how to recruit for Managers and Technicians for your Costa Oil Franchise.

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7 – Risk Management & Compliance

In this course we will discuss risk management, why it is important, and the different ways of controlling threats to earnings. We will also discuss how to create a program to help you consider the full range of risks your business will face.

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8 – Final Exam

Final exam for franchisees attending in-person classroom training.

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