Oil Change June 16th – Motor Oil U

1. Which of these SHOULD YOU DO when installing wiper blades?

Touch the rubber portion of blade.

Use excessive force

Pry the wiper blades off.

Test new wiper refills or blades by asking the guest to press the wash button during zoom.

2. Is sense of urgency a spotlight behavior for customers?

Yes

3. True/ False. Costa Oil DOES NOT top off brake fluid.

True

False

4. What additional info is needed for fleet vehicles?

Fleet card or booklet.

Keys

SS card

5. True/False. Do not remove the air filter on cars that have less than ten thousand miles.

True

False

6. True/False. All fluid checks should be performed in the exact order for purposes of ensuring consistency.

True

False

7. Why do we communicate back and forth during service?

Just for fun.

Too quiet.

Accuracy and safety

8. Yes or No. Should you provide the customer with a brochure for the services?

Yes

9. Before adding transmission fluid, you should:

Ask for guest to pop the hood.

Take off the tires.

Take a break.

10. Select the correct answer. When doing a light inspection, which of these should be checked?

Bumper

Interior

Headlights

Hood

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