Oil Change June 23rd

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1. True/False. If the brake fluid is low, you should notify the customer during the consultation.

 
 

2. If there is a shortcut that can be made, should you take it?

 
 

3. Which of these is not a good practice of customer service?

 
 
 
 

4. True/False. For small fires you should direct the fire extinguisher stream to the base of the fire.

 
 

5. How much time should you allow for the oil pressure gauge?

 
 
 
 

6. True/False. When a car is driven into the bay, the Lower Bay Technician should stand underneath to help line up the car.

 
 

7. True/False. It’s okay to jump over an open lube pit if you’re trying to get to a waiting customer.

 
 

8. True/False. The biggest fire threat to a lube center is an oil covered towel.

 
 

Question 1 of 8

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