1. True/False. It’s okay to jump over an open lube pit if you’re trying to get to a waiting customer.
2. True/False. If the brake fluid is low, you should notify the customer during the consultation.
3. Which of these is not a good practice of customer service?
4. True/False. When a car is driven into the bay, the Lower Bay Technician should stand underneath to help line up the car.
5. True/False. The biggest fire threat to a lube center is an oil covered towel.
6. True/False. For small fires you should direct the fire extinguisher stream to the base of the fire.
7. How much time should you allow for the oil pressure gauge?
8. If there is a shortcut that can be made, should you take it?
Question 1 of 8
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