Oil Change June 23rd


1. Which of these is not a good practice of customer service?


2. True/False. If the brake fluid is low, you should notify the customer during the consultation.


3. How much time should you allow for the oil pressure gauge?


4. True/False. It’s okay to jump over an open lube pit if you’re trying to get to a waiting customer.


5. True/False. The biggest fire threat to a lube center is an oil covered towel.


6. True/False. For small fires you should direct the fire extinguisher stream to the base of the fire.


7. True/False. When a car is driven into the bay, the Lower Bay Technician should stand underneath to help line up the car.


8. If there is a shortcut that can be made, should you take it?


Question 1 of 8


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