Oil Change June 14th


1. Yes or no. Should you tell the customer your name before helping them?


2. What type of manner should you always greet a customer?


3. What should you verify for existing customers?


4. How often should you get a diesel oil change?


5. What can happen if you don’t change your oil?


6. What is the first thing to make sure of when guiding the guest into the Bay?


7. What does black engine oil mean?


8. When should replacement wiper blades be recommended?


9. Should you guide the guest through each step of the service?


10. What should you NOT use to clean oil from a vehicle with?


11. How important is the CALL OUTs for each step?


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