Oil Change June 14th – Motor Oil U

1. How important is the CALL OUTs for each step?

Extremely important

What is a call out?

Not important.

Somewhat important.

2. Should you guide the guest through each step of the service?

Yes

3. What can happen if you don’t change your oil?

Car will fall apart.

Voided vehicle warranty

Poor engine performance

Engine failure

4. How often should you get a diesel oil change?

It can vary but normal conditions should be once a year.

Never get an oil change.

Change it when you first buy and that is it.

5. What should you NOT use to clean oil from a vehicle with?

Shop Towel

Water

6. What should you verify for existing customers?

Address

Family

Job

Height

7. Yes or no. Should you tell the customer your name before helping them?

Yes

8. What is the first thing to make sure of when guiding the guest into the Bay?

Garage bay door is open enough to clear top of the vehicle.

Bathroom is clean.

You are in the car with the customer.

9. When should replacement wiper blades be recommended?

When they say they don’t need new blades.

They just got new ones.

Blades haven’t been replaced in 6 months.

10. What type of manner should you always greet a customer?

Casual

Friendly

Rude

11. What does black engine oil mean?

The oil has no issues.

Oil is old.

Oil has just been changed and is ready to go.

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