Oil Change June 14th – Motor Oil U

1. What should you verify for existing customers?

Family

Height

Address

Job

2. Yes or no. Should you tell the customer your name before helping them?

Yes

3. What can happen if you don’t change your oil?

Engine failure

Poor engine performance

Car will fall apart.

Voided vehicle warranty

4. What does black engine oil mean?

The oil has no issues.

Oil has just been changed and is ready to go.

Oil is old.

5. When should replacement wiper blades be recommended?

When they say they don’t need new blades.

Blades haven’t been replaced in 6 months.

They just got new ones.

6. How often should you get a diesel oil change?

Never get an oil change.

It can vary but normal conditions should be once a year.

Change it when you first buy and that is it.

7. How important is the CALL OUTs for each step?

Not important.

Somewhat important.

Extremely important

What is a call out?

8. What should you NOT use to clean oil from a vehicle with?

Water

Shop Towel

9. What type of manner should you always greet a customer?

Rude

Friendly

Casual

10. Should you guide the guest through each step of the service?

Yes

11. What is the first thing to make sure of when guiding the guest into the Bay?

You are in the car with the customer.

Bathroom is clean.

Garage bay door is open enough to clear top of the vehicle.

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