Oil Change June 14th

1. What should you NOT use to clean oil from a vehicle with?

Shop Towel

Water

2. Should you guide the guest through each step of the service?

No

Yes

3. How important is the CALL OUTs for each step?

What is a call out?

Not important.

Somewhat important.

Extremely important

4. How often should you get a diesel oil change?

Never get an oil change.

It can vary but normal conditions should be once a year.

Change it when you first buy and that is it.

5. When should replacement wiper blades be recommended?

They just got new ones.

When they say they don’t need new blades.

Blades haven’t been replaced in 6 months.

6. What type of manner should you always greet a customer?

Friendly

Casual

Rude

7. What does black engine oil mean?

Oil is old.

The oil has no issues.

Oil has just been changed and is ready to go.

8. What should you verify for existing customers?

Family

Address

Job

Height

9. Yes or no. Should you tell the customer your name before helping them?

No

Yes

10. What can happen if you don’t change your oil?

Car will fall apart.

Poor engine performance

Engine failure

Voided vehicle warranty

11. What is the first thing to make sure of when guiding the guest into the Bay?

You are in the car with the customer.

Bathroom is clean.

Garage bay door is open enough to clear top of the vehicle.