Oil Change June 14th


1. What does black engine oil mean?


2. Should you guide the guest through each step of the service?


3. What type of manner should you always greet a customer?


4. What should you NOT use to clean oil from a vehicle with?


5. What should you verify for existing customers?


6. How often should you get a diesel oil change?


7. Yes or no. Should you tell the customer your name before helping them?


8. How important is the CALL OUTs for each step?


9. What can happen if you don’t change your oil?


10. What is the first thing to make sure of when guiding the guest into the Bay?


11. When should replacement wiper blades be recommended?


Question 1 of 11


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