Oil Change June 14th – Motor Oil U

1. Should you guide the guest through each step of the service?

Yes

2. When should replacement wiper blades be recommended?

When they say they don’t need new blades.

They just got new ones.

Blades haven’t been replaced in 6 months.

3. What does black engine oil mean?

The oil has no issues.

Oil is old.

Oil has just been changed and is ready to go.

4. Yes or no. Should you tell the customer your name before helping them?

Yes

5. What is the first thing to make sure of when guiding the guest into the Bay?

Bathroom is clean.

Garage bay door is open enough to clear top of the vehicle.

You are in the car with the customer.

6. What type of manner should you always greet a customer?

Casual

Friendly

Rude

7. What should you NOT use to clean oil from a vehicle with?

Water

Shop Towel

8. What can happen if you don’t change your oil?

Poor engine performance

Engine failure

Car will fall apart.

Voided vehicle warranty

9. How often should you get a diesel oil change?

Never get an oil change.

Change it when you first buy and that is it.

It can vary but normal conditions should be once a year.

10. What should you verify for existing customers?

Family

Height

Address

Job

11. How important is the CALL OUTs for each step?

Extremely important

Somewhat important.

Not important.

What is a call out?

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