To explain the importance of showing the dipstick to customers after each oil change and how this simple act builds trust, reinforces quality control, and aligns with Costa Oil’s commitment to transparency and customer satisfaction.
At the end of every oil change, our technicians:
Pull the dipstick.
Show the customer the clear, clean oil level.
Explain that the oil is at the proper fill line and confirm the job is complete.
Proves to the customer that the oil was actually changed.
Reinforces transparency—“You paid for this, and we’re showing it was done.”
Prevents skepticism or misunderstandings (“Did they even change it?”)
Looks sharp, confident, and thorough.
Sets Costa Oil apart from competitors who rush customers out without explanation.
Feels like a final quality check before the car leaves the bay.
Most customers don’t know much about engines—but seeing clean amber oil reassures them.
A visual confirmation is more impactful than just words.
Shows oil is at the correct mark (not over- or underfilled).
Customers remember “they showed me it was right.”
Reduces callbacks or complaints about low oil warnings.
We emphasize speed, quality, and honesty.
This aligns with our “stay-in-your-car, stay-informed” model.
It’s part of making oil changes transparent and customer-friendly.
Customers are more likely to write positive reviews when they feel cared for.
Creates a memorable moment that adds to the customer experience.
Increases the likelihood of return visits and referrals.
Example Script:
“And here’s your fresh oil—clear and right at the full mark. You’re all set to go!”
Optional Add-Ons:
“You’re good for 3,000–5,000 miles depending on your driving.”
“Your engine’s going to love this clean oil.”
Never skip this step—even if the customer looks disinterested.
Don’t show a dirty or unreadable dipstick (wipe it and check again if needed).
Don’t rush through it or mumble—it’s a moment of confidence.
Showing the dipstick is more than a formality—it’s a trust-building ritual. It proves we did the job right, makes the customer feel respected, and reinforces why Costa Oil is the better oil change experience.
