Current Quiz

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1. What is the easiest way to find the engine size of a vehicle?

The bumper

Ask the customer

On the sticker in the door jam

On the EPA sticker on the hood or airbox

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Past Quizzes

1. What Does Motor Oil Do?

Fuels the Engine

Lubricates The Parts Of The Engine

Shines The Engine

Clogs The Engine

2. What is the majority of Motor Oil made of?

Base Oils

Canola Oils

Additives

Gasoline

3. How Many Miles Should You Change Your Oil?

2000 Miles

5000 Miles

3000 Miles

7500 Miles

4. What Is Oil Viscosity?

The additives in an oil

The octane of motor oil

The thickness of oil

The taste of motor oil

5. What is Synthetic Oil?

Fake Oil

Thin Oil

Oil From The Ground

Chemically Engineered Oil

6. What are other types of motor oil? (Multiple Selections)

Synthetic Blend

Canola Oil

High Mileage Oil

Conventional Oil

7. What Does The W In Motor Oil Grades Stand For?

Winter

Weight

Wisp

Wale

8. What Does SAE Stand For?

Saudi Arab Emirates

Secret Association Elites

Society Of Automotive Engineers

Society Of Automaker Ethics

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Question 1 of 8

1. When is the appropriate time to begin timing the service?

When the hood is propped open

When the employee greets the customer

When the customer is told the prices

When the oil begins to drain

2. What is the purpose of the echo system?

To ensure all safety precautions are taken

To instill credibility with the customer

To ensure all service steps are taken

To show off

3. How long should it take for the Upper Bay Oil Changer to check all the courtesy points?

10 Minutes

5 Minutes

2 minutes

1 Minute

4. What is the first thing you listen for in the One Car In Audit?

The employee greets the customer

The employee quotes the prices

The employee goes under the car

The employee pulls the car in

5. How many miles does the oil changer recommend the customer be back in, depending on the service they received?

3000-10000

3000-7500

2000-4000

3000-5000

6. What is the appropriate scenario to conduct a one car in audit?

When there is one car waiting

When there is two cars in the bay

When there is no one waiting

When there is one car in the bay

7. Why is it important for the oil changer to go over the value statement?

To create a personal connection with the customer

To make sure the customer understands the difference between our service and our competitors

To ensure credibility with the customer

To find opportunities to sell the customer more services

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