Current Quiz

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1. What is the easiest way to find the engine size of a vehicle?

The bumper

On the EPA sticker on the hood or airbox

On the sticker in the door jam

Ask the customer

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Past Quizzes

1. What Is Oil Viscosity?

The additives in an oil

The octane of motor oil

The thickness of oil

The taste of motor oil

2. What are other types of motor oil? (Multiple Selections)

Synthetic Blend

Canola Oil

High Mileage Oil

Conventional Oil

3. What Does Motor Oil Do?

Fuels the Engine

Lubricates The Parts Of The Engine

Shines The Engine

Clogs The Engine

4. What Does SAE Stand For?

Saudi Arab Emirates

Secret Association Elites

Society Of Automotive Engineers

Society Of Automaker Ethics

5. What Does The W In Motor Oil Grades Stand For?

Winter

Weight

Wisp

Wale

6. What is Synthetic Oil?

Fake Oil

Thin Oil

Oil From The Ground

Chemically Engineered Oil

7. What is the majority of Motor Oil made of?

Base Oils

Canola Oils

Additives

Gasoline

8. How Many Miles Should You Change Your Oil?

2000 Miles

5000 Miles

3000 Miles

7500 Miles

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Question 1 of 8

1. Why is it important for the oil changer to go over the value statement?

To make sure the customer understands the difference between our service and our competitors

To ensure credibility with the customer

To find opportunities to sell the customer more services

To create a personal connection with the customer

2. What is the appropriate scenario to conduct a one car in audit?

When there is no one waiting

When there is two cars in the bay

When there is one car waiting

When there is one car in the bay

3. What is the first thing you listen for in the One Car In Audit?

The employee pulls the car in

The employee goes under the car

The employee quotes the prices

The employee greets the customer

4. What is the purpose of the echo system?

To instill credibility with the customer

To show off

To ensure all service steps are taken

To ensure all safety precautions are taken

5. How long should it take for the Upper Bay Oil Changer to check all the courtesy points?

5 Minutes

2 minutes

10 Minutes

1 Minute

6. When is the appropriate time to begin timing the service?

When the customer is told the prices

When the oil begins to drain

When the hood is propped open

When the employee greets the customer

7. How many miles does the oil changer recommend the customer be back in, depending on the service they received?

2000-4000

3000-10000

3000-7500

3000-5000

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