Oil Change June 14th – Motor Oil U

1. Yes or no. Should you tell the customer your name before helping them?

Yes

2. When should replacement wiper blades be recommended?

Blades haven’t been replaced in 6 months.

They just got new ones.

When they say they don’t need new blades.

3. How important is the CALL OUTs for each step?

Somewhat important.

Not important.

Extremely important

What is a call out?

4. What does black engine oil mean?

Oil has just been changed and is ready to go.

Oil is old.

The oil has no issues.

5. What should you NOT use to clean oil from a vehicle with?

Water

Shop Towel

6. What type of manner should you always greet a customer?

Friendly

Casual

Rude

7. What can happen if you don’t change your oil?

Voided vehicle warranty

Poor engine performance

Car will fall apart.

Engine failure

8. Should you guide the guest through each step of the service?

Yes

9. What is the first thing to make sure of when guiding the guest into the Bay?

You are in the car with the customer.

Bathroom is clean.

Garage bay door is open enough to clear top of the vehicle.

10. How often should you get a diesel oil change?

Change it when you first buy and that is it.

It can vary but normal conditions should be once a year.

Never get an oil change.

11. What should you verify for existing customers?

Job

Height

Family

Address

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